Frequently Asked Questions
What time can I check-in/check-out of the apartment?The official check-in time is from 5pm. If your apartment is ready beforehand you may be allowed to enter before this time. Apartments should be vacated by 12 noon.
Does the establishment have a reception?The establishment does not have its own reception. Keys can be collected/returned at Apartamentos Almonsa Playa (24h), Carrer Montblanc nº4, Tel. 977353546. Should you have any questions, they will be more than happy to attend to your needs here as well. This reception is open 24 hours a day.
When do I need to pay for my booking?When you make your booking on this website you will be asked for credit card details as a guarantee: you will not be charged at this point. Payment should be made directly in the hotel unless you have booked a Non-Refundable offer or promotion.
What is a Non-Refundable Rate/Promotion?These are rates that must be paid for when the booking is confirmed using the credit card details provided. Modifications or cancellations are not possible. Once the booking is confirmed no amount will be returned.
Do the apartments have cots?Cots are available on request and cost €5 per day.
Do the apartments have basic kitchenware?Yes, the apartments have basic kitchenware.
Are pets permitted?We are sorry but no animals are permitted at these apartments.
How far away is PortAventura?PortAventura is just 3 km away from the apartments.
Does the complex have a swimming pool?The apartments have two outdoor swimming pools: one large and another for children.
Are the apartments cleaned during my stay? Are towels and bed sheets included?The apartments are only cleaned at check-in and check-out. There is no daily cleaning service. Bed sheets and towels are included and they are changed once a week for stays of a minimum of 7 days.
Do I need to pay a deposit at check-in?Yes. When you arrive, reception will ask for a deposit of €100 per apartment, in cash. This will be returned at check-out once the state of the apartment has been confirmed.
